1. Introduction
Welcome to BookThis. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your information when you use our booking platform and related services.
BookThis is a booking management platform that connects members with fitness classes, workshops, and events hosted by instructors and venues. This policy applies to all users of our platform, including members, hosts, instructors, and administrators.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, password, phone number, and profile information
- Payment Information: Payment card details, billing address, and transaction history (processed securely through Stripe)
- Booking Information: Class bookings, attendance records, membership details, and preferences
- Communication Data: Messages sent through our platform, feedback, and support requests
- Host Information: Business details, venue information, class schedules, and banking details for instructors
2.2 Information We Collect Automatically
- Usage Data: Pages visited, features used, time spent on platform, and interaction data
- Device Information: Browser type, device type, operating system, and IP address
- Cookies and Tracking: We use cookies and similar technologies to enhance your experience. See our Cookie Policy for details.
3. How We Use Your Information
We use your personal information for the following purposes:
- Service Delivery: Process bookings, manage memberships, facilitate payments, and send booking confirmations
- Communication: Send important notifications, reminders, cancellation alerts, and respond to inquiries
- Platform Management: Manage waitlists, track attendance, and facilitate host-member communication
- Analytics and Improvement: Analyze usage patterns, improve our services, and develop new features
- Security: Prevent fraud, ensure platform security, and comply with legal obligations
- Marketing: Send promotional emails about new classes and features (with your consent, which you can withdraw anytime)
4. Legal Basis for Processing (GDPR)
We process your personal data under the following legal bases:
- Contract Performance: To provide our booking services and fulfill our obligations to you
- Legitimate Interests: To improve our services, prevent fraud, and ensure platform security
- Legal Obligation: To comply with legal and regulatory requirements
- Consent: For marketing communications and optional features (which you can withdraw at any time)
5. Information Sharing and Disclosure
We share your information only in the following circumstances:
5.1 With Hosts and Instructors
When you book a class, we share your name, contact information, and booking details with the relevant host or instructor to facilitate the service.
5.2 With Service Providers
- Payment Processing: Stripe for secure payment processing
- Email Services: Email service providers for transactional and marketing emails
- Analytics: Analytics providers to understand platform usage
- Hosting: Cloud hosting providers for data storage and platform infrastructure
5.3 Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users.
5.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
- Account Data: Retained while your account is active and for a reasonable period after account closure
- Booking Records: Retained for 7 years for accounting and legal compliance purposes
- Payment Information: Retained by our payment processor (Stripe) according to their retention policies
- Communication Data: Retained for up to 2 years or as required by law
7. Your Rights
Under data protection laws, you have the following rights:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal obligations)
- Portability: Request transfer of your data to another service
- Objection: Object to processing of your data for certain purposes
- Restriction: Request restriction of processing in certain circumstances
- Withdraw Consent: Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us at privacy@bookthis.com or through your account settings.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security assessments and updates
- Employee training on data protection
- Incident response procedures
While we take reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. Where we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
10. Children's Privacy
Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.
11. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
12. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes by email or through a prominent notice on our platform. Your continued use of our services after such changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this privacy policy or our data practices, please contact us:
For EU residents: If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.